Important information for guests

INCLUSIVE
All prices stated are in EURO, and all taxes.
The city tax is excluded in the prices and will be charged with € 2.00 per person per night. Children younger than 15 years do not have to pay for the city tax.

MEALS
You can book your vacation with breakfast, gourmet half board or deluxe half board. Services not used will not be reimbursed.

PETS
Dogs are not permitted in the entire hotel. Pets are not allowed to enter the hotel complex.

ARRIVAL DEPARTURE
Check in from 2 p.m. on the day of arrival
Check out by 11 a.m. on the day of departure

BOOKING
To make your reservation binding, please send us confirmation in writing. To secure your booking a deposit of 30% of the full amount per person must be taken from your credit card. By providing your credit card number you automatically accept our cancellation conditions.

VALIDITY OF PRICES
When the new price list is published the previous list is no longer valid. Subject to changes in prices, printing errors and mistakes, and also changes to offers.

OTHERS
Seasonal or weather-caused changes or cancellations of pre-announced hotel events and outside services are possible.

SPECIFICATION, SKI TICKETS
The Hotel Sonnblick Fam. Muxel GmbH owes the transport services with the lift and cable car systems that at least some of the facilities are ready for operation. By nature, some of the equipment may always be closed for maintenance, malfunction or other reasons. In the pre- and post-season is in any case to be expected with limited lift and slope offer. Should the operation of the lift and cableway installations be partially or wholly suspended due to snow and weather conditions or other reasons of force majeure, Hotel Sonnblick Fam. Muxel GmbH has nevertheless provided its services in accordance with the contract. The operation of the lifts and cable cars can also be set if the slopes are not passable due to lack of snow. The risk of accidental impossibility of performance is therefore the user. This means that the user cannot request reimbursement of the fee.

PAYMENT
Payment of your bill can be made in cash, with an EC card, Visa card, Amex or with Eurocard-Mastercard.

DIRECT BOOKING ADVANTAGES

Postponing direct bookings up to 14 day`s before arrival under the following conditions.
• Illness of travelers (medical certificate)
• Accident of travelers (proof)
• Death in the family (proof)
• Flight cancellation

CANCELLATION

General cancellation conditions
Cancellation free of charge up to 30 days before arrival, 30% of the total amount will be charged from 29 days to 1 day before arrival.
In the event of no-show, 100% will be charged!

Cancellation conditions “Max flex rate”
Free cancellation possible up to 3 days before arrival,
from 2 days 30% of the total amount will be charged.
If you do not show up, 100% will be charged!

NON FLEX - NON REFUNDABLE ROOM RATES*
In case of booking a non-refundable room rate (10% lower price), the total reservation will be charged and is non-refundable or transferable.

CANCELLATION CONDITIONS FOR GROUPS (10 rooms and more)
Free cancellation is available 60 days prior arrival
From 59 days until 30 days prior arrival 30% of the total amount will be charged,
from 29 days until 15 days prior arrival 50% of the total amount will be charged,
from 14 days until 1 day prior arrival 80% of the total amount will be charged,
in case of NO SHOW or departure ahead of time 100% of the total amount will be charged.
-> 5% pre-payment/handling fee for the goup reservation on day of booking – non refundable

Unless otherwise stated, the general terms and conditions of the Austrian hotel industry apply: https://www.oehv.at/themen-recht/rechtsinformation/agbh-deutsch-1/

We like to point out that the hotel has the right to cancel a reservation from the booking client withing 24 hour after receipt.

TRAVEL INSURANCE
Avail of cancellation insurance. Just 5 % of your travel fee provides you with insurance cover. You can take out personal insurance cover via the following link.
http://start.europaeische.at/hsp-en?AGN=10014741