General terms and conditions (GTC)

These General Terms and Conditions apply to all contracts for the temporary rental of hotel rooms, as well as for all other services and deliveries provided by Hotel & Apartment Sonnblick.

The contract is concluded when the hotel confirms the guest's booking. This confirmation can be provided in writing, verbally, or online.

The services agreed upon in the contract are based on the details provided on our website as well as individual agreements. The prices are quoted in EUR, including the applicable VAT but excluding the local tax of EUR 2.55 per person per day (applicable from the age of 15).

Voucher Redemption
Vouchers can only be redeemed for services booked directly with Hotel & Apartment Sonnblick. Redemption is not permitted for existing reservations or services that have already been booked.

No Cash Redemption
Vouchers cannot be redeemed for cash, either fully or partially.

Combination of Discounts
Vouchers or discounts cannot be combined with other promotions, discounts, or special offers. Only one voucher or discount can be applied per booking.

Transferability and Validity
Vouchers are transferable and therefore make an excellent gift. Vouchers are valid for three years from the date of issue, unless otherwise specified on the voucher.

Lost Vouchers
In case of a lost voucher, the hotel assumes no liability and is not obligated to issue a replacement voucher.

You have the option to book your stay with us including accommodation, breakfast, or half board. Please note that unused services cannot be refunded.

Pets are not allowed in the entire Hotel Sonnblick. Animals brought along are not permitted to enter the hotel premises.

Pets are welcome in the living areas and garden of Apartment Sonnblick. A fee of € 17.00 per day, without food, is charged for pets.

The following check-in and check-out times apply to your stay at Hotel Sonnblick:
Check-in is possible from 2:00 PM on the day of arrival.
Check-out should be completed by 11:00 AM on the day of departure.

For Apartment Sonnblick, different times apply:
Check-in is possible from 3:00 PM on the day of arrival.
Check-out should be completed by 10:00 AM on the day of departure.

With the publication of new prices, all previous prices become invalid. Price changes, typographical errors, and mistakes, as well as changes to offers, are subject to correction.

Variations in program details, price changes, as well as seasonal and weather-related changes or cancellations of in-house events or third-party services are possible. Different opening hours or closures of restaurants and bars are also reserved.

Hotel Sonnblick Fam. Muxel GmbH ensures that at least a portion of the lift and cable car facilities are operational. However, it is naturally possible that some facilities may be closed due to maintenance work, operational disruptions, or other reasons. During the low and off-seasons, a limited availability of lifts and slopes should generally be expected.

If the operation of the lift and cable car facilities must be partially or entirely suspended due to snow and weather conditions or other reasons of force majeure, the service provided by Hotel Sonnblick Fam. Muxel GmbH is still considered contractually fulfilled. Even in the event of a suspension of operations due to non-navigable slopes caused by a lack of snow, the risk of accidental impossibility of performance lies with the user. A refund of fees cannot be requested in such cases.

Reservations are binding. The hotel is entitled to request a deposit. Please note that by providing your credit card number or by transferring the deposit, you automatically accept our General Terms and Conditions (GTC).

Payment is to be made either in advance, upon arrival, or as agreed. We accept cash payments, EC cards, and credit cards (Visa, MasterCard, and AMEX). For bookings made through our website, payments via PayPal are also possible.

General Cancellation Policy "Best Price Rate" and Packages
Free cancellation is possible up to 30 days before arrival.
From 29 days to 1 day before arrival, 30% of the total amount will be charged as a cancellation fee.
In the event of a no-show or early departure, 100% will be charged.

"Non Flex Rate" | Non-refundable Room Rate
When booking a non-refundable room rate (10% cheaper than the standard rate), the total amount will be charged upon reservation and is non-refundable and non-transferable.

Cancellation Policy for Net Rates
Free cancellation is possible up to 60 days before arrival.
From 59 days to 30 days before arrival, 30% of the total amount will be charged.
From 29 days to 15 days before arrival, 50% of the total amount will be charged.
From 14 days to 1 day before arrival, 80% of the total amount will be charged.
In the event of a no-show or early departure, 100% will be charged.

5% deposit/processing fee when booking the net rate – non-refundable.

The accommodation provider reserves the right to cancel a booking within 24 hours of receipt without stating a reason.

We recommend taking advantage of cancellation insurance. You are welcome to arrange your personal insurance here.

The protection of your personal data is important to us. We process your data in accordance with the legal data protection regulations.

Unless otherwise specified, the General Terms and Conditions of the Austrian Hotel Industry apply.